Shipping, Returns, Terms & Conditions

X-treme Scooter Products Shipping

We ship UPS ground or FedEx Ground, insured for the purchase price. We try to set a standard shipping rate per item, but some items need to be calculated due to quantity, weight, origin or destination. This may require manual billing via email or telephone.

If you live in Hawaii or Alaska you will be billed for an extra shipping & handling charge, and item will not be shipped until it is paid.

Local pickup is not usually available for X-Treme scooter products and are not regularly stocked at our dealership location. If you did do local pickup it will be subject to an Illinois 7.75% Sales Tax.

We reserve the right to change shipping methods.

Street Legal Scooter Products

Online ordering is not available for Street legal scooters at this time.

Parts & Accessories Ordering, Shipping & Returns

Please make sure you are ordering what you need. If you have questions please email or call, we will do our best to answer your questions before you spend your hard-earned money. There is no refunds or exchanges on parts that have shipped, period. The only time an exchange will be considered, is if we ship the wrong item. If your order arrives damaged, we will assist in filing for a shipping damage claim, and get you a replacement as soon as possible. If we do not have stock of an item ordered, or we are unable to get it from our vendors in a timely manner, we will offer you a refund, give you an account credit, offer you a used/refurbished part or backorder the part at your request.

Please keep in mind that scooter parts change from time to time, and may require a little modifying to fit the original application. Example given; an electrical part may be the same part as it was 2 years ago but the connector may be different or wire is shorter. Keep your old part in case you have to use a piece of it to make the new part work. Any modifications you make to any part are done at your own risk, and Absolutely Scooters & Supply, their agents or employees assumes no liability for damage or injuries sustained from such modifications.

Body panels are not generally stocked, with the exception of common panels and panels from new bikes that we have parted out. If you order a body panel please expect additional shipping time. These may ship direct from the manufacturer to you, if that option is available to us. Colors on body panels may or may not match the color of your scooter. There is nothing we can do about this, if you want to make sure that they match the other panels on your bike, you will either have to blend the paint or order a complete set of body panels, or at least the ones adjacent to the damaged one you need. Even though the panels we sell may fit several different brands of scooters, the ones you will be getting from us, will be from Tank-Sports, and may have their name/model printed on them. These decals style and positioning can change several times within a model year. These decals usually are clear coated over, so removing them is not always an option, be prepared to live with whatever decals are on them.

On occasion, we may part out a vehicle that was purchased for that purpose, was still around at the models year end or arrived with shipping damage. When we sell these parts, they may have a mark on them from fasteners that hold them to the vehicle. Rest assured, these parts are unused and are from a new scooter.

Used parts are liquidated through eBay and are not sold on this website. However, we may offer you a used part if the one you ordered is out of stock and not readily available to us.

If you choose local pickup, please call to make sure your order is ready to be picked up. We operate out of 3 warehouses in the Elgin area, and not all parts are stocked at the dealership. We will do our best to make sure the parts are at the dealership when you are coming to pick them up. If you select local pickup by mistake and intend to have it shipped, you will be billed separately for shipping and order will not ship until shipping invoice is paid. If you notice you did this after you place the order you can call and we can take shipping payment over the phone.